Terms of Service

Last Updated: May 2026

1. Agreement to Terms

By accessing or using SyncKicks, you agree to be bound by these Terms of Service. SyncKicks provides a Business-to-Business (B2B) software solution designed for commercial merchants. By registering, you confirm you are acting on behalf of a business and not as a standard retail consumer.

2. Pricing Responsibility and Liability

SyncKicks is an automated pricing utility. While we provide features such as "Price Guardrails," you acknowledge that market data can fluctuate rapidly and software systems are subject to latency or interruption.

You are solely responsible for the final prices published on your Shopify store. Under no circumstances shall SyncKicks be held liable for lost profits, revenue, or inventory sold at an unintended price due to software automation, data delays, or incorrect rule configurations.

3. Third-Party Market Data

SyncKicks aggregates publicly available pricing information from third-party marketplaces to assist in your pricing strategy. SyncKicks is an independent application and is strictly not affiliated with, endorsed by, or sponsored by StockX LLC or any other marketplace.

We provide this aggregated market data "AS IS" without warranties of any kind. We do not guarantee the real-time accuracy, completeness, or continuous availability of third-party market data.

4. Subscriptions and B2B Commerce

Because SyncKicks is a B2B service, the standard EU 14-day right of withdrawal for consumers does not apply. All subscription fees are non-refundable unless legally mandated otherwise. You may cancel your subscription at any time via your dashboard, and you will retain access until the end of your current billing cycle.

5. Limitation of Liability Cap

To the maximum extent permitted by applicable law, the total cumulative liability of SyncKicks for any claims arising out of or relating to this agreement shall not exceed the total amount you paid to us to use the service during the twelve (12) months immediately preceding the claim.

6. Subscription Plan Modifications (Upgrades and Downgrades)

Users reserve the right to modify their subscription plan at any time through the application dashboard. Plan changes are managed by calculating the exact operational time used on the platform (pro-rata billing).

1. Upgrading to a Higher Tier Plan

When upgrading to a higher-tier subscription plan, the cost of the new plan will be calculated by deducting the unused monetary value of the previous plan's billing cycle. The remaining pro-rata credit from the previous plan is immediately applied as a direct discount against the initial payment of the new subscription tier.

2. Downgrading to a Lower Tier Plan

When downgrading to a lower-tier subscription plan, the change takes effect immediately, and your account limits will be instantly adjusted to the lower tier. The unearned, unused portion of your payment from the higher-tier plan (calculated precisely based on the remaining time of the original billing cycle at the exact moment of the downgrade switch) will be instantly credited to your user account balance as an Internal Credit.

Accrued Internal Credits are automatically prioritized and applied to deduct or completely cover the costs of future subscription renewals or subsequent platform purchases.

3. Direct Refund Requests

If you prefer to receive a direct monetary refund of your unused pro-rata credit back to your original payment method rather than maintaining it as an Internal Credit balance, you must submit a formal refund request by contacting our technical support team through our official channels:

Note: Direct refund requests are generally processed within 5 to 7 business days. The actual processing time required for funds to appear on your statement may vary depending on your banking institution or original payment processor.